After an eye opening few months in South East Asia, my buddy Liam and I decided to take a flight to Australia with one last stop before we had to start working again. This time it was Indonesia, we spent two weeks taking it easy on Kuta Beach in Bali with some other backpackers on route to Australia.
Our English friends Tim & Doug decided to go back to Thailand and meet back up with the girls they had left behind. When we arrived in Sydney, we had planned on meeting up with some of our good friends from back home: eleven single lads from Dublin who went to Australia on a one year working Visa about 8 months before we arrived.
When we actually got to Sydney, they were all still traveling up the Australian East Coast. My friend and I rented out a pretty cool furnished apartment in an area called Newtown (similar to Haight Ashbury in San Francisco or Camden Town in London). It had a pretty chilled out hippie vibe with amazing vintage stores, cool markets and some great bars and restaurants.
I ended up getting a job selling American Express insurance over the phone in a pretty big call center that was full of Irish and English backpackers. We each sat in cubicles like “Dilberts” and wore ear pieces on automatic dial to American Express customers. You had about 10 seconds between each call. The goal was to get as many existing card holders as you could to sign up for a free 30 day trial of American Express Insurance. After the 30 day trial ended they were charged approx $9 - $15 a month, depending on the coverage. It was a numbers game. I guess American Express was banking on most people forgetting to cancel it and make their money that way. I got to meet some really cool Irish and English guys and girls while working there.
Whenever I saw an Irish name come up on the screen, I would play the Irish card and tell them I’m an Irish backpacker and ask them if they would please do me a favor and sign up for a month and then cancel. Lots of people were up for it. All they had to say was “Yes” on a recorder. It didn't require filling out any forms, thank God.
Sometimes, when I got a real idiot on the phone getting abusive, telling me to never call again, instead of hitting the "Never Call Again" option I’d schedule a call for about 10 mins later. 10 mins later you’d hear someone in the call center saying "Oh My God! I just had some really pissed off customer on the phone. Someone called him just 10 minutes ago.” It was hilarious. Some days, I’d have pains in my stomach from laughing so much.
I also got another job bar-tending Friday and Saturday nights in a nightclub in Kings Cross. It worked out perfect. Not only was I saving money not going out to a bar, but I was also earning money working. I used to make the most awful tasting super strong cocktails. Some people loved them and tipped really well, and some would ask me to exchange for “something a bit more drinkable.” Then late one Saturday night, it got raided by the cops for serving after hours and they were closed down for a month and I never went back.
After a few months in Newtown, we decided to move over to Bondi Beach to another apartment right in the middle of all the action and next to the beach.
The beaches and the water were unbelievable. Hard to believe that you were in a city. Bondi was full of young backpackers from Ireland, England and Scotland on their one year working Visa.
I only worked for three months at the call center (that’s all our work Visa’s would allow on any one job) and now needed a new job. My buddies had all worked on the building sites and got me in contact with some labor hire agencies. I got a job as a laborer on a pretty big building site where they were building a hotel and luxury apartments. This was just before the Sydney Olympics 2000. The place was screaming out for construction workers. There was construction going on everywhere. Three or four different labor hire agencies used to call our apartment every day looking for more workers. After a few months of laboring, I bought $600 worth of tools off a Welsh guy who was leaving town and chanced my arm at being a carpenter on another building site. It was a good bit more money then laboring. I had met a guy while laboring who said I could work with him and he would basically carry me along. Of course I still worked, but he did all the technical work. I was basically laboring for him and getting carpenters wages from the agency. It worked out great for a few months and all we were doing was putting up sheet rock. Then, he got sick for a week and I was transferred to another site run by an English guy who figured me out after a few days when he asked me to hang a few doors and build a staircase (which I had never done before). Anyway, I got a great run out of it, learned a good bit and got paid more than laboring, so I couldn't complain. I ended up selling the tools for what I had paid for them to some legitimate carpenter from Ireland.
My next job was working on the building of a Buddhist Temple just outside of Sydney. It was a bit of a trek but easy work. I met a really cool guy there from the North of Ireland, Dermy Finn. Dermy was a hardy tough Irish lad that was a hard worker and well up for a laugh. The foreman on our job liked us and we got to work together all the time. We had great chats about growing up and the crazy carry on we both got up to and travelling stories, which were very similar. We became pretty good friends while working together. The Aussie foreman from our job, Pete, was going through a divorce at the time and was always looking for some wing men to go out on the town with him, so of course we obliged. He was a good bit older than us but loved hanging out and hearing our travel stories.
Dermy would always be talking about his friends who were living in San Francisco and a cool festival they would go to every year called the “Burning Man”.
I had never heard of it. He also mentioned that if I ever went to San Francisco that I should look up his friends. To be honest, I had never ever thought about going to San Francisco. The only thing I knew about San Francisco was from the TV show “The Streets of San Francisco,” which we watched sometimes when I was a kid.
After I had saved up some decent money, a few of us decided to go traveling up the east coast with a neighbor of ours from Dublin. He was a bit older than us, but well up for a laugh. He had an old Hiace van that could fit five lads and their bags comfortably. It was perfect.
We ripped up the East Coast like we were in the Cannonball Race. Some days we drove 1000 kilometers in one day and only saw about ten other cars on the road. It was desolate. We had a blast stopping off in some strange little towns along the way. We hit all the cool beach towns and drove inland to Mount Isa. Then we made our way to Ayers Rock, climbed the famous huge rock and hung around there for a few days.
At this stage, we were on the last leg of our round the world trip. We decided to make our way to Melbourne to fly out from there. Our next stop was New Zealand then Figi & Hawaii.
I learned a lot in Australia while I worked. Something that stuck with me most is: 1. Sales is a complete numbers game (the more calls you make
the more sales you get), and 2. There's no harm in trying (if a job isn't the right fit, you'll know)
So the road to building my own company and beginning to realize I needed to be my own boss, like many others, came to fruition while working for someone else. From these early experiences, I learned a bit of what I wanted to do, but more importantly, what I didn't want to do in my own business.
After leaving "Rathmines Tech" and now armed with my "Certificate in Business & Computer Studies," I got a commission-only sales job selling advertisement space for some under rated education magazine over the phone. We worked out of a small office on the second floor of some dingy building on Rathmines Road in Dublin and I was assigned to a small cubicle which felt like a prison cell.
The owner of the magazine would lock the main office door when we were onsite to protect us from all the unhappy customers. I only found this out when some guy came banging on the door looking for his money back and the boss wouldn't let him in. It was crazy. I looked out the spy hole and some big country lad was standing behind the door shouting in a thick country Irish accent "Ya Dirty Scamming Bitch gimme me money back .....". After about 20 minutes of shouting back and forth, he left the building and we went back to work.... Thank God for that. This was my first interaction with a very unsatisfied customer. (Note to self: Not what I want.)
The business model of her company was for us to cold call existing customers from the Yellow Pages and talk them back into buying more ad space in our publication. Then we'd repeat their own very same advertisement back to them, as if we had just made it up and attempt to resell it to them. This was pre internet days. I did my time & sold a few ad spaces, but not enough to keep me in drinking money and the boss was a pain in the arse and very dodgy, so I left.
Then my good friend Chris got me a job working with him in the kitchen of a pretty cool/fancy bar & restaurant in Dublin called 'Cafe en Seine'. It was a very successful, up & coming trendy bar in downtown Dublin. I recall speaking to one of the owners about how he got to own the place and he advised me of his favorite motto which was "Keep It Simple & Start Small." He told me he just did what he knew: "stick to the knitting...stick to what you know..."
This was the Summer of 1993. Dublin was entering the Celtic Tiger and kids had money. It's always about the timing! Cafe en Seine ended up being the trendiest bar in Dublin. At that time, it was the place to be and to be seen.
The staff were amazing and lots of fun. There were girls and guys from all over Ireland and lots of students and even some travelers from Australia & New Zealand. They were all in their early 20's, using the place as a stepping stone onto something else. At the time, none of us knew where the next steps where, but I loved it. It suited me perfect. I was washing dishes with my buddy, getting drunk and talking smack with guys & girls in the kitchen and bar. I got 4 pounds ($7) an hour, which was pretty amazing for a kitchen porter job back then. Plus, I got free food and drink of course.
At the same time, I enrolled as a mature student in an evening course in another college, the Dublin Institute of Technology: "DIT Aungier Street." I would graduate with a two year diploma in Legal Studies, another course to keep my mum happy.
Something I learned from these early experiences were, although you might have a successful business financially in the short term, you want to do it by making customers happy. Your legacy will live on and people will remember. Also, doing what you enjoy is always best and it usually involves other happy people, always start small but have a big vision.
Until next time........
Gerry, Christine, G Pup
Sonas Denim


